This policy explains how Sour Nectar Pty Ltd (ABN 47690789523) ("Sour Nectar", "we", "us", "our") collects, uses, and protects your personal information when you visit sournectar.com.au, place an order, subscribe to our newsletter, or leave a review.
The short version: we only collect what we need to take your order and get it to you. We don't sell your data, we don't run ad-tracking on this site, and we don't use cookies to follow you around the internet. If you sign up for our newsletter, our email platform (Brevo) holds your email. If you buy something, Stripe handles your payment directly — we never see your card details. That's basically it. Read on for the specifics.
1. What We Collect
Orders & delivery: your name, email, shipping address, and phone number (required by Australia Post to deliver your parcel and send tracking updates). Payment details are handled entirely by Stripe — we never see or store your card details.
Newsletter: your email address, if you subscribe via the homepage form or opt in at checkout.
Reviews: your name or nickname, an optional email, your star rating and review text, and any photos you choose to upload.
Browsing your cart: the contents of your shopping cart, and which link or campaign brought you to our site (for example, an Instagram or Facebook post). If you don't complete a purchase, this stays in your browser only and is discarded when you close the tab. If you do buy something, we keep that campaign info attached to your order so we can see which channels are actually driving sales.
2. How We Use It
To process, pack, and ship your order, and to contact you about it if needed.
To send you marketing emails — recipes, new releases, that sort of thing — only if you've opted in. You can unsubscribe at any time.
To display your review on our website, where you've consented to publish it.
To keep our website working properly and improve it over time.
3. Who We Share It With
We don't sell your personal information. We share the minimum necessary with the businesses that help us run Sour Nectar:
Stripe — processes your payment securely, and holds the campaign/referral info attached to that order if you came via a marketing link.
Australia Post — receives your name and address to deliver your order.
Brevo — our email platform, holds your email if you subscribe to our newsletter.
Cloudflare — protects our review form from spam and bots.
Amazon Web Services (AWS) — hosts our website and stores our order records, in Australian (Sydney) data centres.
Each of these providers has its own privacy policy governing how they handle your data.
4. Cookies & Website Data
We don't use cookies for advertising or to track you across other websites, and we don't run Google Analytics, Meta Pixel, or similar tools. Your cart and any marketing-attribution info (like which social post or campaign link brought you here) is stored in your browser's temporary session storage while you shop — it clears automatically if you close the tab without buying anything. If you complete a purchase, that campaign info is saved with your order (see "What We Collect" above) so we know which marketing channels are actually working.
5. How We Protect Your Data
Your data is stored on secure, access-controlled AWS infrastructure. Payment details never touch our servers — Stripe handles them directly under its own PCI-compliant systems. We keep order records for as long as needed for tax, accounting, and warranty purposes.
6. Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time — just email [email protected]. You can unsubscribe from marketing emails using the link in any email we send, or by contacting us directly.
7. Changes to This Policy
We may update this policy occasionally as our business changes. The date at the top of this page shows when it was last updated.